ZILLIONe — Trainee Systems Engineer Dec 2025 - Present

Microsoft Cloud Solutions
Managed IT infrastructure, user support, and security implementations across diverse customer environments..

Key Contributions:

• Performed monthly health checks across Active Directory, SCCM, and Microsoft 365 environments
• Delivered troubleshooting and pre-sales support, tailoring Microsoft solutions to client requirements
• Strengthened endpoint security using Intune and Defender across multiple customer environments
• Shared new skills and knowledge with team members to enhance overall capability

ZILLIONe — Internal IT Professional Dec 2024 - Dec 2025

Managed internal IT infrastructure, user support, and security implementations across the organization.

Focused on endpoint security and user support, working extensively with Microsoft Intune, Defender, and security portals. Implemented Microsoft Sentinel SIEM, configured alerting systems, and led phishing awareness campaigns.

Key Contributions:

• Deployed Microsoft Sentinel SIEM with custom alerting and incident response workflows
• Managed endpoint security using Intune and Defender across 150+ devices
• Led phishing awareness campaigns, reducing risk exposure by 40%
• Streamlined identity management with Entra ID and conditional access policies

Arctic Technologies — Founder Oct 2024 - Present

Owner and founder delivering device repair, network setup, and SLA-driven IT support. Driving innovation and customer-focused solutions with deep commitment to excellence and technological advancements.

National Youth Services Council — Demonstrator Jul 2023 - Aug 2025

Taught Computer Hardware & Network diploma classes; created hands-on labs and supported curriculum delivery. Passionate about empowering youth through engaging and innovative educational experiences with cutting-edge technologies.